Your First Appointment
Welcome! We invite you to use our online calendar to schedule your first appointment. You may also call our office or one of our therapists directly in order to ask any initial questions.
Your therapist will be notified when you book your appointment, and will send you a welcome e-mail with information regarding your first appointment. We will also send you a link to our secure client portal in order to complete all of your initial paperwork. Please ensure all paperwork is submitted prior to your appointment.
Our therapists offer both telehealth services as well as in office services*.
When meeting virtually, you will use your therapist’s secure telehealth platform to connect (this information will be provided to you in the welcome e-mail). Please ensure that YOU are in a secure/private location and have reviewed the telehealth consent form that details all policies. You MUST be in the state of North Carolina in order to receive telehealth counseling with our practice.
When meeting in person, we are located in the RealPro Center, at 1513 Walnut Street. When you enter the building, please take the lobby elevator to the second floor. Our suite (215) is on your left.
Your therapist will meet you in the waiting room at your scheduled appointment time. For added confidentiality, we do not have a receptionist, so please just have a seat when you arrive. There are restrooms and water fountains available across from the elevators if you need them.
During the first session, your therapist will 1) confirm your identity through photo ID; 2) review your intake paper and consents to ensure that you clearly understand all policies and can ask any questions you may have; 3) complete a comprehensive clinical assessment; 4) collaborate with you to identify and document treatment goals that are tailored specifically for your desired counseling outcome; and 5) discuss treatment recommendations and personalized plan of care.
If you plan to use insurance, please bring your insurance card for your therapist to make a copy. When meeting virtually, you can provide a photocopy via e-mail to ensure your therapist has all of the necessary information to submit your claims. *Please note that it is your responsibility to understand your unique plan’s coverage of mental health services, and to notify us if you have primary and secondary insurance coverages. Please also be aware that the person we are billing for will need to be present for the session in order to ensure coverage of services.
When using the Prepare/Enrich assessment tool as a consultation process only (i.e. not engaging in therapy), you will need to contact our certified facilitator and complete the assessment prior to your first appointment. At your initial appointment, you will receive a Couples Report and will review the results of your assessment. At the end of this appointment, you can discuss follow up appointments as needed, and can discuss insurance options if therapy is recommended.